We customize our services for your specific needs without compromising on your schedule or budget. We use a precise methodology to develop the right programs for our clients. Our service delivery team will coordinate a planning session to present our solutions and review your requirements.

We then develop a comprehensive program and service level agreement (SLA) to fit your needs.

Remote & Onsite Enterprise Service

Your remote team doesn’t have the time to deal with downtime.  That’s why Pishon offers two services options to quickly — and cost-effectively — get them back on their way. When you or your employee submits a service request, we’ll send a certified, insured Pishon technician with the right certifications and expertise for the job.

Pishon Company Ghana Limited will manage the entire service processes end to end; we will diagnose the problem, schedule all appointments, order necessary parts, and complete the repair or installation to your demanding standards. We offer a variety of service plans to guarantee you the response time your organization needs. Your employee can initiate a remote support session online for immediate support. We diagnose and fix a wide range of problems including;

• Software problems
• Virus and spyware removal
• Internet connection assistance
• Wireless network repair
• Internet Networking issues
• General maintenance

Backup Management

Pishon Company Ghana Limited ensures that backup of operating systems, database and application are performed as per customer’s policies. This is done by monitoring and enhancing the performance of scheduled backups,  schedule  regular  testing  of  backups  and  ensure  adherence  to  related  retention policies.

It is also critical to ensure prompt execution of on-demand backups of volumes, files and database applications whenever required by customer or in case of upgrades and configuration changes to the system.  Pishon Company Ghana Limited does real-time monitoring, log maintenance and reporting of backup status on a regular basis ensuring prompt problem resolution in case of failures in the backup processes.

We also  undertakes  media  management  tasks,  including,  but  not  limited  to,  tagging, cross-referencing, storing, logging, testing, and vaulting in fire proof cabinets (onsite and offsite).

 Performance Tuning

Performance tuning is the improvement of system performance. This is typically a computer application, but the same methods can be applied to economic markets, bureaucracies or other complex systems. The motivation for such activity is called a performance problem, which can be real or anticipated.

Most systems will respond to increased load with some degree of decreasing performance. A system's ability to accept higher load is called scalability, and modifying a system to handle a higher load is synonymous to performance tuning.

• Assess the problem and establish numeric values that categorize acceptable behavior.
• Measure the performance of the system before modification.
• Identify the part of the system that is critical for improving the performance. This is called the bottleneck.
• Configure that part of the system to remove the bottleneck.
• Measure the performance of the system after modification

Pishon Company Ghana Limited supplies hardware from a large array of brands ranging from servers, storages, desktop computers, notebooks, printers, network equipment, 9X Media conference screens, UPS power modules, room alert sensors, electronic accessories, digital photography equipment and firewall products.

• Servers                                  
• Networking
• Laptops  
• Storage
• Desktops    
• Printers
• Projectors          
• Toners

Pishon Company Ghana Limited supplies software from multiple software vendors such as Microsoft, Hewlett Packard (HP), Symantec, Adobe, Macromedia, Network Associates, TrendMicro, Veritas, etc.  Software licensing can be sometimes complicated. Our Software Procurement service consultants will recommend to you the most cost effective and legal way to purchase required software.

Pishon Company Ghana Ltd Network Design & Implementation services provide companies with network designs and implementation plans to meet business and user requirements. Emphasis is placed on new technology integration, future performance, security, flexibility, convenience and scalability.

• Architecture design
• Defining functional requirements
• Developing multi-brand integration plans
• Developing engineering specifications and technical documents
• Service level agreement and performance metrics
• Security and firewall design
• Proof of concept to validate design and meet requirements
• Performance, availability, scalability, convenience
• Typical Scope of Pishon Network Implementation Services

A critical success factor in achieving the desired results of a brilliant network design is the quality and capabilities of the implementation team. You need engineers who know the products and have practical experience working in a multi-brand setting.

• Building Network Operation Centers
• Technology consolidation and simplification
• Reconfiguring and upgrading network elements, systems, and facilities
• Documenting the physical, logical network
• Router, switch configuration and installation
• Carrier service management
• Operating system migration and upgrades.